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October 07, 2007

Comments

Karen

Re: people who type the domain name into a search engine, like "hotmail.com" -- is it possible they're trying to find news or other information about the site, rather than trying to locate the site? It just strikes me as odd that 1 in 20 (if I heard you right) are *that* new and inexperienced in Web searching.

Bill Sweetman

Karen, great question. It's not so much that people are inexperienced, although some are, as much as many people don't make a mental distinction between the browser address entry box and the search engine query box. Since typing the URL into either one (eventually) gets them to the site they are looking for, people don't have any reason to change their (to us) unusual searching behaviour.

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